IT Support Services
Whether your business relies on one personal computer, or a fully commissioned network, 2IT Systems can provide you with the expert support and attention that your company needs.
When your I.T. system is down the productivity of your company is reduced, this could seriously disrupt your business. 2IT Systems help keep your I.T. systems running continuously allowing you carry on with your business undisrupted.
Our support contacts are made up of the following services:
Telephone and Email Support
Our Telephone and Email Support is offered free of charge to anyone taking out a support contract with us. Our friendly team of support engineers are always happy to answer any questions you may have or give advice IT related issues.
Remote (Dial in) Support
By installing a small piece of software onto your network, 2IT Systems can (with your permission) take over your computer from our office and fix most problems instantly. It takes just seconds from you calling our support team to report a problem, to an engineer taking control of your PC and resolving any IT issues you may have. This amazing piece of software allows our engineers to view your computer as if they were sat in front of it.
Over 90% of all our support incidents are resolved immediately by telephone and remote support.
Unfortunately some problems can’t be resolved remotely (such as a broken monitor) and we must send an engineer to your premises to resolve the problem. We understand that when things go wrong your productivity is reduced and we will respond urgently and efficiently.
Respect for your business
When at your place of work our engineers are always courteous and well informed. 2IT Systems engineers respect your business needs and avoid disrupting your staff from their normal business activities.
Contact us today to see how we can support you and your IT requirements.